Legal

Privacy Policy

Last Updated: January 2025

Introduction

Urbance ("we", "us", or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Information We Collect

We collect information from you in several ways:

  • Account information: name, email, phone, address, payment information
  • Service history: dates, times, and types of services booked
  • Communication data: messages and support tickets
  • Device information: browser type, IP address, device type
  • Usage data: pages visited, time spent on site, interaction patterns

How We Use Your Information

We use collected information to:

  • Process your service bookings and payments
  • Match you with qualified service professionals
  • Send confirmations and updates about your services
  • Provide customer support and resolve disputes
  • Improve our platform and services
  • Send marketing communications (with your consent)
  • Comply with legal obligations

Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of sensitive data in transit and at rest
  • Secure payment processing through PCI-compliant providers
  • Regular security assessments and updates
  • Access controls and authentication measures

Information Sharing

We only share your information with:

  • Service professionals matched to your bookings (limited to necessary information)
  • Payment processors for transaction handling
  • Legal authorities when required by law
  • Third-party vendors who assist us in operating our platform (under confidentiality agreements)

Your Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications
  • Data portability

Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and login information
  • Understand how you use our platform
  • Provide personalized content and recommendations

You can control cookies through your browser settings. Disabling cookies may affect platform functionality.

Children's Privacy

Urbance is not intended for children under 18. We do not knowingly collect information from children. If we become aware of such collection, we will delete the information promptly.

Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email or prominent posting on our site.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at hello@urbance.ca or through our contact page.