1
Acceptance of Terms
- 1.1By accessing, browsing, registering for, or using the Urbance platform, website, mobile applications, or any associated services (collectively, the "Platform"), you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service ("Terms") and all policies incorporated herein by reference.
- 1.2If you do not agree to these Terms in their entirety, you must immediately cease all use of the Platform. Continued use of the Platform after any modification to these Terms constitutes binding acceptance of the revised Terms.
- 1.3These Terms constitute a legally binding agreement between you and Urbance Technologies Inc. ("Urbance," "we," "us," "our"), a corporation incorporated under the laws of British Columbia, Canada.
- 1.4If you are using the Platform on behalf of a business or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms, and all references to "you" in these Terms shall apply to both you individually and the entity.
- 1.5These Terms apply to all users of the Platform, including customers, service providers, visitors, and any other persons who access or use the Platform in any capacity.
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Important Notice
These Terms contain limitations on Urbance's liability, a mandatory arbitration clause, and a class action waiver. Please review Sections 12, 13, and 19 carefully before using the Platform.
2
Definitions
- 2.1The following definitions apply throughout these Terms:
- "Platform"
- The Urbance website, mobile applications, software, APIs, and all related technology infrastructure operated by Urbance Technologies Inc.
- "Services"
- Home improvement, maintenance, cleaning, and other in-person professional services arranged through the Platform between Customers and Providers.
- "Customer"
- Any individual or entity that uses the Platform to request, book, or receive Services from a Provider.
- "Provider"
- Any independent contractor, tradesperson, or service professional who registers on the Platform to offer and deliver Services to Customers.
- "Booking"
- A confirmed agreement between a Customer and a Provider for the delivery of specific Services at a specific time and location, facilitated through the Platform.
- "Platform Fee"
- The fee charged by Urbance to facilitate a Booking, calculated as a percentage of the total service charge, as set forth in Section 9.
- "User Content"
- Any content, information, data, text, photographs, reviews, or other material submitted, uploaded, or otherwise provided by users through the Platform.
- "Applicable Law"
- All federal, provincial, and municipal laws, regulations, codes, and by-laws applicable in British Columbia, Canada.
3
Platform Overview
- 3.1Technology Platform Only. Urbance is a technology platform that connects Customers seeking home services with independent Providers who offer those services. Urbance does not itself provide, perform, supervise, control, or guarantee any home services.
- 3.2Marketplace Intermediary. Urbance acts solely as an intermediary marketplace and communications platform. All services are provided directly by independent Providers. The contractual relationship for the performance of services is between the Customer and the Provider only.
- 3.3Urbance does not warrant, guarantee, or make any representations regarding the quality, safety, fitness for purpose, timeliness, legality, or any other aspect of the services performed by Providers. Any such warranties, if applicable, arise solely between the Customer and the Provider.
- 3.4Urbance reserves the right to modify, suspend, or discontinue any feature or aspect of the Platform at any time with or without notice. Urbance shall not be liable to any user for any modification, suspension, or discontinuation of Platform features.
- 3.5The Platform may facilitate payment processing on behalf of Providers. Such facilitation does not constitute Urbance's assumption of any obligations related to service quality or provider conduct.
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Platform Nature
Urbance is a technology platform — not a home services company. We connect you with independent professionals but do not employ them or control their work.
4
Eligibility & Account Registration
- 4.1The Platform is available only to individuals who are at least 18 years of age (or 19 years of age where required by applicable provincial law) and are legally capable of entering into binding contracts under Applicable Law.
- 4.2By registering for an account, you represent and warrant that: (a) all information you provide is accurate, current, and complete; (b) you will maintain and promptly update your account information; (c) you are legally authorized to use the Platform in the jurisdiction in which you reside; and (d) your use of the Platform will not violate any Applicable Law.
- 4.3You are responsible for maintaining the security and confidentiality of your account credentials. You agree to notify Urbance immediately of any unauthorized use of your account or any other security breach at security@urbance.ca.
- 4.4You may not create more than one account per individual without express written permission from Urbance. Duplicate accounts may be suspended or terminated without notice.
- 4.5Urbance reserves the right to refuse registration, suspend, or terminate any account at its sole and absolute discretion, including for any reason or no reason, without prior notice or liability.
- 4.6You agree not to access the Platform through automated means, bots, scrapers, or any other non-human interface except as expressly permitted in writing by Urbance.
5
User Responsibilities
- 5.1All users are solely responsible for their own conduct and any content submitted through the Platform, and for any consequences arising from that conduct or content.
- 5.2Customers are responsible for: (a) accurately describing the scope, access requirements, and any hazards associated with the requested services; (b) providing Providers with safe and lawful access to the property; (c) being available or ensuring an authorized representative is available for the duration of the service; and (d) promptly reporting concerns through the Platform.
- 5.3Providers are responsible for: (a) maintaining all required licenses, certifications, insurance, and WorkSafeBC coverage; (b) delivering services to professional trade standards; (c) complying with all Applicable Laws including building codes and occupational health and safety regulations; and (d) keeping their profile information accurate and current.
- 5.4All users must conduct all Platform-related communications through the Urbance messaging system. Circumventing the Platform to arrange or pay for services off-platform is strictly prohibited and constitutes a material breach of these Terms.
- 5.5Users agree to comply with Urbance's Community Guidelines and Provider Guidelines, each incorporated herein by reference and available at urbance.ca/community-guidelines.
6
Independent Contractor Relationship
- 6.1All Providers who use the Platform operate as independent contractors and not as employees, agents, joint venturers, partners, or franchise operators of Urbance in any capacity. This designation applies regardless of the method of compensation or the degree of integration into the Platform.
- 6.2Providers retain full and exclusive control over the manner and means by which they provide services to Customers, including but not limited to: the tools and equipment used; the methods and techniques applied; the scheduling and sequencing of work; and compliance with applicable safety standards.
- 6.3Urbance exercises no control over, and assumes no responsibility for, the quality, timing, legality, or results of any services performed by any Provider. Providers are solely responsible for their work product and any resulting consequences.
- 6.4Providers are solely responsible for all tax obligations arising from their use of the Platform, including but not limited to income tax, GST/HST, and any other applicable levies. Urbance does not withhold or remit taxes on behalf of Providers except as explicitly required by law.
- 6.5Providers may perform services for third parties, competitors, or through other platforms and are not restricted to exclusivity with Urbance, unless otherwise agreed in a separate written agreement.
- 6.6Nothing in these Terms shall be construed as creating any agency, employment, or franchise relationship between Urbance and any Provider. Any Provider who asserts or is determined by any regulatory authority to be an employee of Urbance may be immediately removed from the Platform.
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Contractor Status
Providers are independent contractors. Urbance does not employ service professionals, does not supervise their work, and is not responsible for their conduct, output, or compliance with law.
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No Employment Relationship
- 7.1Urbance is not an employer of any Provider and does not provide Providers with employment benefits of any kind, including without limitation: vacation pay, statutory holiday pay, overtime, benefits, pension contributions, Workers' Compensation coverage (except as independently maintained by the Provider), or any other entitlements arising under provincial employment standards legislation.
- 7.2Urbance does not withhold income tax, Employment Insurance ("EI") premiums, or Canada Pension Plan ("CPP") contributions from Provider payments. Providers are responsible for all such remittances directly to the Canada Revenue Agency.
- 7.3Providers expressly waive any claim against Urbance for employment benefits, employee status, or entitlements under the Employment Standards Act (British Columbia) or any equivalent legislation, to the maximum extent permitted by law.
- 7.4Urbance does not guarantee any minimum number of bookings, revenue, or work volume to any Provider. Access to the Platform does not constitute a guarantee of income or continued engagement.
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Payment Terms & Fees
- 8.1All payments for services booked through the Platform must be processed exclusively through Urbance's designated payment infrastructure. Off-platform payments are strictly prohibited and constitute a material breach of these Terms.
- 8.2By providing payment information, you authorize Urbance (or its designated payment processor) to charge your payment method for the full amount of any confirmed booking, including applicable taxes, service fees, and any approved additional charges.
- 8.3All prices displayed on the Platform are in Canadian dollars (CAD) and are exclusive of applicable taxes unless otherwise stated. Applicable GST/HST will be added at checkout in accordance with federal and provincial tax requirements.
- 8.4Provider payouts are processed after successful service completion and Customer confirmation, subject to any applicable hold periods for dispute resolution. Urbance's payment processing partner may impose additional transfer timelines beyond Urbance's control.
- 8.5Urbance reserves the right to withhold, delay, or reverse Provider payouts in cases of suspected fraud, chargebacks, unresolved disputes, or violations of these Terms, pending investigation and resolution.
- 8.6Customers agree not to initiate chargebacks for services that were delivered as described without first exhausting Urbance's dispute resolution process. Unwarranted chargebacks may result in account suspension.
- 8.7Urbance is not responsible for errors made by third-party payment processors, bank delays, currency conversion fees, or any other payment-related issues outside of Urbance's direct control.
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Platform Fees & Service Charges
- 9.1Urbance charges a platform service fee on each completed booking. The applicable fee rate is displayed at checkout and in the Provider's dashboard prior to service acceptance. Current fee structures are available at Provider Agreement.
- 9.2Platform fees are non-refundable except in cases where Urbance determines, at its sole discretion, that a full refund is warranted due to an error on Urbance's part.
- 9.3Urbance reserves the right to modify platform fee rates at any time upon reasonable notice. Continued use of the Platform after fee changes take effect constitutes acceptance of the revised fee schedule.
- 9.4Urbance may introduce, modify, or remove promotional pricing, discounts, or incentive programs at any time without prior notice or obligation to continue any promotional pricing beyond its stated duration.
- 9.5Providers expressly agree not to pass platform fees through to Customers or to inflate service pricing to recoup platform fees, except as disclosed and agreed upon in the Provider's service listing.
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Cancellation & Refund Policy
- 10.1Customer Cancellations. Customers may cancel a confirmed booking up to 24 hours before the scheduled service start time for a full refund of the service amount paid. Cancellations made less than 24 hours before the scheduled start time may be subject to a cancellation fee of up to 50% of the booking value, at Urbance's discretion.
- 10.2Same-Day Cancellations. Cancellations made within 4 hours of the scheduled service start time, or after the Provider has already departed for the service location, may be subject to a cancellation fee of up to 100% of the booking value.
- 10.3Provider Cancellations. If a Provider cancels a confirmed booking, Urbance will use commercially reasonable efforts to find a replacement Provider. If no replacement is available, the Customer will receive a full refund of all amounts paid.
- 10.4Incomplete Services. If a service is not completed as agreed, Customers must report the issue through the Platform within 48 hours of the scheduled completion time. Urbance will investigate and may, at its sole discretion, issue a partial or full refund, arrange a rework, or take other remedial action.
- 10.5Non-Refundable Items. Platform fees, booking fees, and any charges for work already completed are non-refundable except at Urbance's express written discretion.
- 10.6Refunds, where approved, are processed to the original payment method within 5–10 business days, subject to the processing timelines of Urbance's payment processor and the Customer's financial institution.
- 10.7Urbance's refund decisions are final and binding. Urbance is not obligated to issue a refund in any amount for services that were delivered as described in the booking, regardless of the Customer's subjective satisfaction.
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Disclaimers of Warranties
- 11.1AS IS BASIS. THE PLATFORM AND ALL CONTENT, FEATURES, AND SERVICES OFFERED THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS, IMPLIED, OR STATUTORY, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
- 11.2Urbance expressly disclaims all warranties, including without limitation: (a) any implied warranty of merchantability, fitness for a particular purpose, or non-infringement; (b) any warranty that the Platform will be uninterrupted, timely, secure, error-free, or free of viruses or other harmful components; (c) any warranty regarding the accuracy, completeness, or reliability of any content or information on the Platform.
- 11.3No Warranty on Provider Services. Urbance makes no representations or warranties whatsoever regarding the quality, safety, suitability, reliability, or legality of any services performed by Providers. Urbance does not endorse any Provider and expressly disclaims all liability for Provider conduct, workmanship, or outcomes.
- 11.4Urbance does not warrant that: (a) search results will be accurate or representative; (b) Provider ratings or reviews are authentic or unbiased; (c) Providers hold current and valid licenses, certifications, or insurance at the time of service, notwithstanding Urbance's screening efforts.
- 11.5Some jurisdictions do not allow the exclusion of certain implied warranties. To the extent that any implied warranty cannot be excluded under Applicable Law, such warranty is limited in duration to ninety (90) days from the date of the relevant booking.
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No Warranty
Urbance provides no warranty of any kind — express or implied — regarding the Platform or any services arranged through it. Use of the Platform is entirely at your own risk.
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Limitation of Liability
- 12.1EXCLUSION OF DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, URBANCE AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR AGGRAVATED DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION: LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, PROPERTY DAMAGE, PERSONAL INJURY, OR ANY OTHER LOSS ARISING FROM OR IN CONNECTION WITH YOUR USE OF THE PLATFORM OR SERVICES, REGARDLESS OF THE THEORY OF LIABILITY.
- 12.2AGGREGATE CAP. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, URBANCE'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT OF PLATFORM FEES ACTUALLY PAID BY YOU TO URBANCE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100.00).
- 12.3Urbance is not liable for any loss or damage arising from: (a) property damage caused by a Provider during service delivery; (b) personal injury to any person on or near the service location; (c) theft, fraud, or misconduct by any Provider; (d) delays in service delivery; (e) incomplete or substandard workmanship by any Provider; (f) failure of any Provider to maintain required insurance, licenses, or certifications.
- 12.4Urbance shall not be liable for any damages arising from unauthorized access to or use of your account, including unauthorized transactions, if you failed to safeguard your account credentials or promptly report a security breach.
- 12.5The limitations in this Section apply even if Urbance has been advised of the possibility of such damages. The allocation of risk in these Terms reflects the bargain between Urbance and the user and is an essential element of the basis of the bargain between the parties.
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Liability Cap
Urbance's maximum liability to you is capped at the greater of your last 3 months of platform fees or CAD $100. Urbance is not liable for property damage, personal injury, or losses caused by independent service providers.
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Indemnification
- 13.1To the fullest extent permitted by Applicable Law, you agree to indemnify, defend, and hold harmless Urbance Technologies Inc. and its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, licensors, and service providers (collectively, the "Urbance Parties") from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees and disbursements) arising out of or in connection with:
- Your use of or access to the Platform;
- Your violation of these Terms or any Applicable Law;
- Your User Content or any information you submit through the Platform;
- Your conduct in connection with any service booking or service delivery;
- Your violation of any rights of a third party, including any intellectual property rights, privacy rights, or contractual rights;
- Any property damage, personal injury, or other harm caused by or attributable to you or, in the case of a Provider, by services you have performed;
- Your failure to maintain required insurance, licenses, certifications, or tax registrations;
- Any off-platform arrangement, payment, or service you enter into in violation of these Terms.
- 13.2Urbance reserves the right, at its own expense, to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with Urbance's defense of such claim. You shall not settle any claim that imposes any obligation or liability on Urbance without Urbance's prior written consent.
- 13.3This indemnification obligation survives the termination or expiration of your account and these Terms.
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Indemnification
You are responsible for protecting Urbance from any legal claims arising from your use of the Platform, your conduct, or your violations of these Terms. This applies to both Customers and Providers.
14
Assumption of Risk
- 14.1You expressly acknowledge and agree that the use of in-home services involves inherent risks, including but not limited to: property damage, personal injury, theft, and other unforeseen consequences. You voluntarily assume all such risks associated with your use of the Platform and any services arranged through it.
- 14.2Customers assume the risk of allowing unknown individuals (Providers) access to their home, property, and personal possessions. Urbance's screening and verification processes do not eliminate all risk and do not constitute a guarantee of Provider character or behavior.
- 14.3Providers assume the risk of accessing private residences and properties of unknown condition, including potential exposure to hazardous materials, aggressive animals, unsafe structures, or other on-site dangers. Providers are expected to assess job sites prior to commencing work.
- 14.4By using the Platform, you acknowledge that you have had an adequate opportunity to evaluate these risks, that you are not relying on any representation by Urbance regarding safety, and that you accept these risks as an informed adult.
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Third-Party Service Providers
- 15.1The Platform may contain links to, or be integrated with, third-party websites, applications, payment processors, or other services ("Third-Party Services"). Urbance does not control, endorse, or assume any responsibility for any Third-Party Services or their content, privacy practices, or terms.
- 15.2Your use of any Third-Party Services is subject to the separate terms and conditions of those services. Urbance encourages you to review the applicable terms and privacy policies of all Third-Party Services you access.
- 15.3Urbance shall not be liable for any loss or damage arising from your use of or reliance on any Third-Party Services, including any payment processing failures, data breaches, or service outages attributable to third-party infrastructure.
- 15.4Providers may utilize their own subcontractors, employees, or helpers to complete services. Urbance has no visibility into, control over, or responsibility for such third-party workers, and makes no representations regarding them.
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Background Checks & Screening Disclaimer
- 16.1Urbance may conduct background checks, criminal record checks, identity verification, reference checks, and license verification on Providers as part of the onboarding and ongoing review process. The nature, scope, and frequency of these checks may vary and may be performed by third-party screening vendors.
- 16.2No Guarantee. Urbance's screening efforts are not exhaustive and do not constitute a guarantee, warranty, or representation regarding any Provider's character, fitness, criminal history, suitability, reliability, or safety. No background check process is infallible.
- 16.3Screening checks are a point-in-time snapshot and may not reflect conduct, criminal charges, or other relevant circumstances that arise after the check was completed. Urbance disclaims all liability for conduct of any Provider that occurs after or is not captured by the most recent screening check.
- 16.4Customers should exercise their own independent judgment regarding their comfort level with any Provider, review Provider ratings and reviews, and take reasonable personal precautions when allowing any individual access to their home or property.
- 16.5Urbance shall not be held liable for any harm, loss, theft, injury, or damage caused by any Provider, regardless of whether a background check was conducted or passed, and regardless of whether the Provider's conduct would have been discoverable through a more thorough investigation.
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No Guarantee of Service Availability
- 17.1Urbance does not guarantee that the Platform will be available at any particular time, that any service category will be available in your area, or that any specific Provider will be available for any particular booking request.
- 17.2The Platform may experience scheduled or unscheduled downtime for maintenance, upgrades, security patches, or due to technical failures. Urbance is not liable for any losses or damages resulting from Platform unavailability.
- 17.3Urbance does not guarantee that any quote generated through the Platform will result in a confirmed booking, that any confirmed booking will be fulfilled by the originally assigned Provider, or that any service will be completed within any specific timeframe.
- 17.4Urbance reserves the right to limit, restrict, or deny access to the Platform or any feature thereof to any user or geographic region at any time without prior notice or liability.
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Dispute Resolution
- 18.1Good Faith Negotiation. Before initiating any formal proceeding, you agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Platform ("Dispute") by contacting Urbance at legal@urbance.ca and engaging in good-faith negotiations for a period of not less than thirty (30) days.
- 18.2Between Users. Disputes between Customers and Providers regarding service quality, completion, or payment are subject to Urbance's internal dispute resolution process. Urbance may, in its sole discretion, facilitate resolution but is not obligated to adjudicate, mediate, or take any particular action in any user-to-user dispute.
- 18.3Urbance's determination in any internal dispute process is final and binding as between the parties to the dispute, subject only to the arbitration clause in Section 19 for disputes involving Urbance directly.
- 18.4Time Limitation. Any claim or cause of action against Urbance arising out of or related to use of the Platform or these Terms must be filed within one (1) year after such claim or cause of action arose, or it shall be forever barred, notwithstanding any otherwise applicable statute of limitations.
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Arbitration Clause
- 19.1Binding Arbitration. Subject to Section 18.1, any Dispute that cannot be resolved through good-faith negotiation shall be finally and exclusively resolved by binding arbitration administered under the rules of the British Columbia International Commercial Arbitration Centre ("BCICAC"), or as otherwise agreed by the parties in writing.
- 19.2The arbitration shall be conducted: (a) in the English language; (b) by a single arbitrator; (c) in Vancouver, British Columbia, or virtually at Urbance's election; and (d) on a confidential basis. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
- 19.3Class Action Waiver. YOU AGREE THAT YOU MAY ONLY BRING CLAIMS AGAINST URBANCE IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR MASS ACTION PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.
- 19.4Small Claims Exception. Notwithstanding the foregoing, either party may bring an individual action in a small claims court of competent jurisdiction in British Columbia for disputes that qualify under that court's jurisdictional limits, without first resorting to arbitration.
- 19.5Injunctive Relief. Nothing in this Section prevents either party from seeking emergency injunctive or other equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm pending arbitration.
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Arbitration & Class Waiver
Disputes with Urbance must be resolved through binding individual arbitration. You waive your right to bring class action lawsuits or participate in class-wide arbitration against Urbance.
20
Governing Law
- 20.1These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to any conflict of law principles that would require the application of the laws of any other jurisdiction.
- 20.2Subject to the arbitration provisions of Section 19, you irrevocably submit to the exclusive jurisdiction of the courts of British Columbia sitting in the City of Vancouver for any dispute not subject to arbitration. You waive any objection to such venue based on inconvenience of the forum.
- 20.3If you are accessing the Platform from outside Canada, you do so at your own risk and are responsible for compliance with the laws of your local jurisdiction. Urbance makes no representation that the Platform is appropriate or available for use outside of Canada.
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Intellectual Property
- 21.1The Platform and all of its content, features, and functionality — including but not limited to software, text, graphics, logos, icons, images, data compilations, user interfaces, and the selection and arrangement thereof — are owned by or licensed to Urbance Technologies Inc. and are protected by Canadian and international copyright, trademark, patent, trade secret, and other intellectual property laws.
- 21.2Subject to your compliance with these Terms, Urbance grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform solely for its intended purpose. This licence does not include any right to: (a) resell or commercially exploit the Platform; (b) scrape, crawl, or extract data; (c) modify, copy, or create derivative works; or (d) reverse engineer any aspect of the Platform.
- 21.3User Content Licence. By submitting any User Content (including reviews, photos, or other materials), you grant Urbance a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, sublicensable licence to use, reproduce, modify, publish, distribute, and display such User Content for any purpose related to operating, improving, or promoting the Platform.
- 21.4You represent and warrant that your User Content does not infringe any third-party intellectual property rights, and you indemnify Urbance against all claims arising from any such alleged infringement.
- 21.5The "Urbance" name and logo are registered or unregistered trademarks of Urbance Technologies Inc. You may not use these marks without Urbance's prior written consent.
22
Prohibited Uses
- 22.1You agree not to use the Platform for any purpose that is unlawful, harmful, fraudulent, or prohibited by these Terms. Without limiting the foregoing, the following uses are expressly prohibited:
- Posting false, misleading, or fraudulent information, including fabricated reviews or falsified credentials;
- Soliciting or accepting off-platform payments from other users;
- Harassing, threatening, or discriminating against any user or Urbance employee;
- Using the Platform to facilitate illegal activities, including unlicensed trade work or tax evasion;
- Reverse engineering, decompiling, or disassembling any aspect of the Platform;
- Scraping, crawling, or automated extraction of data from the Platform;
- Circumventing any access control, security measure, or authentication mechanism;
- Impersonating any person, entity, or Urbance representative;
- Transmitting malware, spyware, viruses, or other harmful code;
- Using the Platform to promote or advertise any competing service or business;
- Interfering with, disrupting, or overloading the Platform's infrastructure;
- Sharing account credentials or allowing unauthorized access to your account.
- 22.2Violation of any prohibition in this Section constitutes a material breach of these Terms and may result in immediate account suspension or termination, in addition to any available legal remedies.
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Suspension & Termination
- 23.1Urbance reserves the right, at its sole and absolute discretion and without prior notice or liability, to suspend, restrict, or permanently terminate your access to the Platform and/or your account for any reason, including but not limited to: violation of these Terms; complaints from other users; fraudulent activity; legal obligations; or business reasons.
- 23.2Upon termination: (a) your licence to use the Platform immediately ceases; (b) Urbance may delete your account data in accordance with its data retention policy; (c) any pending bookings may be cancelled; and (d) outstanding Provider payouts will be processed net of any amounts owed to Urbance or subject to active disputes.
- 23.3You may terminate your account at any time by submitting a written request to support@urbance.ca. Termination does not entitle you to any refund of amounts previously paid and does not relieve you of any outstanding obligations under these Terms.
- 23.4Urbance may, but is not obligated to, provide advance notice of account suspension or termination. In cases involving suspected fraud, harassment, safety violations, or criminal conduct, Urbance may act immediately without notice.
- 23.5All provisions of these Terms that by their nature should survive termination — including Sections 12, 13, 18, 19, 21, and 28 — shall survive any termination or expiration of your account or these Terms.
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Force Majeure
- 24.1Urbance shall not be liable for any failure or delay in performance under these Terms to the extent that such failure or delay is caused by circumstances beyond Urbance's reasonable control ("Force Majeure Event"), including without limitation: acts of God; natural disasters; pandemics or public health emergencies; war, terrorism, or civil unrest; government orders or regulatory actions; labour disputes; utility failures; cyberattacks; or failure of third-party infrastructure or telecommunications networks.
- 24.2Urbance will use commercially reasonable efforts to resume performance as soon as reasonably practicable following a Force Majeure Event. Urbance shall provide notice to affected users where reasonably practicable.
- 24.3A Force Majeure Event does not excuse the obligation to pay amounts due and owing to Urbance prior to the commencement of the Force Majeure Event.
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Modifications to Terms
- 25.1Urbance reserves the right to modify these Terms at any time in its sole discretion. Material changes will be communicated to registered users via email or platform notification at least fourteen (14) days prior to the effective date of the change, where reasonably practicable.
- 25.2The date of the most recent revision to these Terms is indicated at the top of this page. It is your responsibility to review these Terms periodically. Continued use of the Platform after the effective date of any revised Terms constitutes your binding acceptance of those changes.
- 25.3If you do not agree with any modification to these Terms, your sole remedy is to discontinue use of the Platform and terminate your account in accordance with Section 23.3.
- 25.4Minor amendments — including typographical corrections, formatting updates, or non-material clarifications — may be made at any time without advance notice and are effective immediately upon posting.
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Privacy & Data Use
- 26.1Your use of the Platform is subject to Urbance's Privacy Policy, available at /legal/privacy.html, which is incorporated into these Terms by this reference. By using the Platform, you consent to the collection, use, and disclosure of your personal information as described in the Privacy Policy.
- 26.2Urbance collects and processes personal information in compliance with the Personal Information Protection Act (PIPA) (British Columbia) and the Personal Information Protection and Electronic Documents Act (PIPEDA) (Canada), as applicable.
- 26.3By using the Platform, you grant Urbance the right to collect, aggregate, and use anonymized, de-identified usage data and analytics for the purpose of improving the Platform, conducting research, and generating business insights. No personally identifiable information is shared with third parties in this context except as described in the Privacy Policy.
- 26.4Providers consent to Urbance sharing their name, profile photo, trade category, ratings, and service history with Customers as part of the booking and matching process.
27
Electronic Communications Consent
- 27.1By creating an account or using the Platform, you consent to receive electronic communications from Urbance, including emails, push notifications, in-app messages, and SMS messages relating to your account, bookings, transactions, security, and platform updates.
- 27.2You agree that all agreements, notices, disclosures, and other communications provided to you electronically by Urbance satisfy any legal requirement that such communications be in writing, to the maximum extent permitted by Applicable Law.
- 27.3You may opt out of non-essential marketing communications at any time by using the unsubscribe link in any email or adjusting your notification preferences in your account settings. You cannot opt out of essential transactional and security-related communications.
- 27.4Urbance's electronic records of your transactions and communications on the Platform constitute evidence of the relevant transactions and are admissible in any legal proceedings to the same extent as paper records.
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Entire Agreement
- 28.1These Terms, together with the Privacy Policy, Community Guidelines, Provider Agreement (for Providers), and any other policies expressly incorporated by reference, constitute the entire agreement between you and Urbance with respect to the Platform and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.
- 28.2No oral or written statement, promise, representation, or warranty made by any Urbance employee, agent, or representative shall constitute an amendment to or modification of these Terms, or have any legal effect, unless expressly set forth in a written amendment signed by an authorized officer of Urbance Technologies Inc.
- 28.3No waiver by Urbance of any breach of these Terms shall be deemed a waiver of any subsequent breach of the same or any other provision. Urbance's failure to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision in the future.
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Severability
- 29.1If any provision of these Terms is found to be invalid, illegal, or unenforceable under Applicable Law by a court or arbitrator of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
- 29.2If any provision cannot be modified to be enforceable, it shall be severed from these Terms without affecting the validity or enforceability of any other provision. The parties agree that the severed provision shall be replaced with an enforceable provision that most closely reflects the original intent.
- 29.3Notwithstanding the foregoing, if the class action waiver in Section 19.3 is found to be invalid or unenforceable, then the arbitration clause in Section 19 shall also be void in its entirety, and any dispute shall be resolved by a court of competent jurisdiction in British Columbia.
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Contact Information
- 30.1If you have any questions, concerns, or requests regarding these Terms, please contact Urbance at:
- 30.2
Urbance Technologies Inc.
Vancouver, British Columbia, Canada
Email: legal@urbance.ca
Support: support@urbance.ca
Website: www.urbance.ca - 30.3For privacy-related inquiries, contact our Privacy Officer at privacy@urbance.ca. For security-related concerns or to report a vulnerability, contact security@urbance.ca.
- 30.4Urbance endeavours to respond to all legitimate legal inquiries within ten (10) business days. Response times may vary during periods of high volume or statutory holidays.