Provider Support Center

We're here to help 24/7

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Email Support

Get help via email

providers@urbance.ca

Response within 4 hours

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Live Chat

Chat with support team

Open Chat

Available in provider portal

Common Support Topics

Account setup and verification
Payment and earnings questions
Job booking and scheduling
Customer disputes
Rating and review issues
Insurance and liability
Technical app support
Policy clarifications

Emergency Support

For urgent safety or security issues, contact our emergency support team

emergency@urbance.ca

Available 24/7