1. Overview
By booking a service on Urbance, you authorize Urbance to place a pre-authorization hold on your payment method and to capture the final service amount after job completion.
2. Pre-Authorization
- Pre-auths verify funds and prevent fraud.
- Hold amounts are based on quoted price ranges.
- Holds are released automatically if no service occurs.
3. Adjustments & Extras
- Any extras (materials, extended time, specialty tasks) require in-app approval.
- You will receive a notification to accept or decline adjustments before capture.
4. Completion & Capture
- Upon one-tap job completion by the provider, the final amount is captured.
- Invoices are emailed and accessible in your account.
5. Disputes & Refunds
Report issues within 72 hours of completion via Support or AI Concierge. Eligible refunds follow the Refund & Cancellation Policy.
6. Security
Payments are processed via compliant gateways. Urbance does not store full card numbers. 3D Secure may be applied where supported.
7. Contact
Email: support@urbance.ca ยท Emergency helpline: (604) 555-URBANCE