1. Free Cancellations
Cancel free of charge up to 24 hours before your scheduled appointment.
2. Late Cancellations
- Within 24 hours: A late cancellation fee may apply.
- No-shows: May incur up to 50% of the estimated job cost.
3. Refund Eligibility
- Service not delivered as promised.
- Quality issues documented within 72 hours.
- Unauthorized charges or extras.
4. How to Request
Use Support or AI Concierge to request a review. Provide photos, description, and order details.
5. Resolution
We aim to resolve within 5 business days. Options include partial/full refunds, rework visits, or credits.
6. Provider Cancellations
If a provider cancels, you may request rebooking or a full refund of any pre-authorization holds.
7. Contact
Email: support@urbance.ca ยท Emergency helpline: (604) 555-URBANCE