Every professional on Urbance is vetted, insured, and held to the highest standards — so you never have to worry when opening your door.
Four layers of protection built into every booking — from identity verification to financial guarantees.
Every professional undergoes a comprehensive criminal background check, identity verification, and work-history audit before joining our platform.
Every booking is backed by comprehensive liability coverage. If anything goes wrong, you are fully protected — no fine print, no hassle.
GPS-verified check-ins, timed service windows, and automated quality flags ensure every job meets our standards from start to finish.
Not happy with the service? We will send another professional or issue a full refund. Your satisfaction is non-negotiable.
Every professional must pass all five steps before serving their first customer on Urbance.
We review credentials, experience, and professional references before moving forward.
Government-issued ID verification and facial recognition matching for every applicant.
Comprehensive criminal record, driving record, and credit checks through certified agencies.
Practical assessment of service quality, professionalism, and customer interaction skills.
Continuous monitoring with customer ratings, quality audits, and annual re-verification.
We stand behind every booking with real protections — not just words.
Property Damage Protection
Accidental damage during service? We cover it — up to $2 million per incident.
Re-Service Guarantee
If the work does not meet standards, we will send another pro — free of charge.
Full Refund Policy
Cannot resolve the issue? You will receive a full refund. No questions, no runaround.
24/7 Emergency Support
Our safety team is always available — day or night, weekends and holidays.
Something does not feel right? Our team is standing by to help. Get in touch and we will take care of it.