Legal

Liability & Safety

Last Updated: January 2025

Safety & Liability Disclaimer

This document outlines the liability and safety framework for Urbance services. All parties involved in our platform agree to the terms outlined herein.

Professional Standards

All service professionals on Urbance are required to:

  • Maintain valid insurance coverage where applicable
  • Hold appropriate licenses and certifications for their trade
  • Follow industry-standard safety practices
  • Comply with all federal, provincial, and local regulations
  • Conduct background checks and screening

Customer Responsibilities

Customers agree to:

  • Provide safe and secure access to their premises
  • Disclose any hazardous conditions or materials
  • Ensure no unauthorized persons interfere with service delivery
  • Provide accurate information about the scope of work
  • Verify professional credentials before service begins

Scope of Liability

Urbance liability is limited to:

  • Direct damages caused by our platform negligence only
  • Maximum liability: amount paid for the specific service
  • Service professionals are responsible for their own conduct and work quality
  • We are not liable for injury, property damage, or consequential losses

Insurance Coverage

All service professionals on Urbance maintain liability insurance. Customers should:

  • Request proof of insurance before service begins
  • Document any damages with photos and written notes
  • Report damage claims within 24 hours of service completion
  • Provide all supporting documentation for damage claims

Background Checks

Urbance conducts thorough background screening of all professionals, including:

  • Criminal history verification
  • Reference checks from previous employers
  • License and certification verification
  • Ongoing compliance monitoring

Health & Safety Protocols

All service professionals follow strict health and safety protocols:

  • Personal protective equipment (PPE) when required
  • Bloodborne pathogen training and certification
  • Safe handling of chemicals and hazardous materials
  • Compliance with WorkSafeBC requirements

Incident Reporting

Any incidents, injuries, or property damage must be reported:

  • To Urbance within 24 hours of incident
  • With detailed description of what occurred
  • With photographic evidence if applicable
  • With contact information for any witnesses

Dispute Resolution

For safety or liability disputes:

  • Report the issue within 24 hours of service completion
  • Urbance will investigate and mediate between parties
  • We reserve the right to deny claims filed after 30 days
  • Unresolved disputes may be pursued through legal channels

Assumption of Risk

By using Urbance, you acknowledge:

  • All home services carry inherent risks
  • You have the opportunity to ask questions before work begins
  • You understand professional recommendations about your home
  • You accept responsibility for your final decisions about service

Compliance with Law

All services must comply with applicable laws, including:

  • British Columbia Building Code
  • Electrical Code and standards
  • Plumbing Code and regulations
  • WorkSafeBC requirements
  • Local bylaws and permit requirements

Contact & Claims

For safety concerns or liability claims, contact us at hello@urbance.ca or through our contact page. Please provide detailed information about your claim.