1
Platform Role & Nature of Services
- 1.1Technology Platform Only. Urbance Technologies Inc. ("Urbance," "we," "us," "our") operates exclusively as a technology-enabled marketplace platform that facilitates connections between independent customers seeking home services ("Customers") and independent service professionals ("Providers"). Urbance does not itself provide, perform, supervise, direct, or control any home services of any kind.
- 1.2Marketplace Intermediary. Urbance's role is limited to providing the software platform, booking infrastructure, payment processing facilitation, and communication tools that allow Customers and Providers to find one another and arrange services. The contractual relationship for the performance of any service is solely between the Customer and the Provider.
- 1.3No Control Over Services. Urbance exercises no control over, and accepts no responsibility for, the quality, safety, fitness for purpose, legality, timeliness, completeness, accuracy, or any other aspect of the services performed by any Provider. Urbance has no ability to supervise, monitor, or direct the manner in which Providers carry out their work.
- 1.4Providers Are Independent. All Providers registered on the Urbance Platform operate as fully independent contractors and are not employees, agents, servants, representatives, partners, joint venturers, or franchise operators of Urbance in any capacity, regardless of the degree to which Urbance may facilitate their access to Customers or tools through the Platform.
- 1.5Not a Home Services Company. Urbance is not a home services company, cleaning company, renovation contractor, plumbing firm, or any other trades or labour business. Urbance does not hold any trade licenses, contracting registrations, or service-specific professional certifications, nor does it represent that it does.
- 1.6By using the Platform, each user acknowledges and agrees that Urbance's sole role is that of a technology intermediary. Any expectation or assumption that Urbance guarantees, stands behind, or is liable for the performance of services by any Provider is expressly disclaimed.
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Platform Intermediary
Urbance is a technology platform — not a home services provider. We connect Customers with independent professionals but do not employ them, direct their work, or assume liability for their conduct or output.
2
No Employment Relationship
- 2.1No Agency or Employment. Nothing in these terms, the use of the Platform, or any arrangement facilitated through the Platform shall be construed to create any relationship of employment, agency, partnership, joint venture, franchise, or fiduciary duty between Urbance and any Provider, Customer, or other user.
- 2.2Provider Independence. Providers retain full and exclusive control over the manner, methods, tools, timing, and techniques used to perform services. Urbance does not dictate, supervise, or control how Providers carry out their work, and any incidental direction inherent in the operation of the booking platform does not transform the relationship into one of employment or agency.
- 2.3No Vicarious Liability. Because Providers are independent contractors and not employees or agents of Urbance, Urbance is not vicariously liable for any act, omission, negligence, willful misconduct, or other conduct of any Provider, whether in connection with a Platform-facilitated booking or otherwise. All liability for the performance of services rests exclusively with the individual Provider.
- 2.4Tax Responsibility. Providers are solely responsible for all employment, income, business, and other taxes arising from income earned through the Platform. Urbance does not withhold taxes on behalf of Providers unless specifically required by applicable law, and does not provide employment benefits, workers' compensation, or any other employment-related benefit to Providers.
- 2.5To the fullest extent permitted by applicable law, users waive any claim, assertion, or argument that a relationship of employment, agency, or partnership exists between themselves and Urbance by reason of their use of the Platform.
3
No Warranty of Services
- 3.1Disclaimer of Warranties. THE PLATFORM AND ALL CONTENT, INFORMATION, AND SERVICES PROVIDED THROUGH IT ARE OFFERED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
- 3.2Without limiting the foregoing, Urbance expressly disclaims all warranties of any nature including, without limitation:
- Any implied warranty of merchantability or fitness for a particular purpose;
- Any warranty of satisfactory quality or workmanlike performance with respect to services provided by Providers;
- Any warranty that the Platform will be uninterrupted, error-free, secure, or free from viruses or harmful code;
- Any warranty regarding the accuracy, completeness, or reliability of any information, content, or materials on the Platform;
- Any warranty that results obtained from the use of the Platform or any services arranged through it will meet any user's expectations or requirements;
- Any warranty of title or non-infringement with respect to content provided by Providers or other users.
- 3.3No Warranty as to Providers. Urbance makes no warranty or representation regarding any Provider's skills, qualifications, experience, trade certifications, workmanship, insurance coverage, WorkSafeBC registration, professional standards, honesty, reliability, or conduct. Any information displayed on a Provider's profile is self-reported or obtained from third-party screening services, and Urbance does not independently verify the accuracy or currency of all such information.
- 3.4No Warranty as to Platform Content. Information displayed on the Platform, including service descriptions, pricing estimates, availability, Provider ratings, and user reviews, is provided for informational purposes only. Urbance does not warrant the accuracy, completeness, or timeliness of such information.
- 3.5Some jurisdictions do not permit the exclusion of implied warranties. To the extent any such warranty cannot be excluded under applicable law, the duration of any such implied warranty is limited to the minimum period required by law.
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No Warranty
The Urbance platform and all services facilitated through it are provided "as is" with no warranties of any kind. Urbance makes no guarantee as to the quality, safety, or outcome of any service performed by an independent Provider.
4
Assumption of Risk
- 4.1Customer Assumption of Risk. By booking and receiving in-home services through the Platform, Customers acknowledge and voluntarily assume all inherent risks associated with inviting a third-party service professional into their home or property. These risks include, without limitation: personal injury; property damage; theft or loss; incomplete or unsatisfactory work; and any other foreseeable or unforeseeable consequence of permitting a Provider access to their property.
- 4.2Provider Assumption of Risk. By offering and performing services through the Platform, Providers acknowledge and voluntarily assume all inherent risks associated with performing in-home professional services. These risks include, without limitation: personal injury from tools, equipment, structures, or conditions at the work site; exposure to hazardous substances; risk of property damage claims; and any other occupational risk associated with the type of service performed.
- 4.3No Mitigation of Risk by Urbance. While Urbance implements certain safety-oriented practices (such as facilitating background screening for Providers), these measures do not eliminate or materially reduce the inherent risks of in-home services. Users agree that the existence of these practices does not constitute a warranty or guarantee of safety, and that Urbance is not liable for any harm that occurs despite the existence of such practices.
- 4.4No Supervision. Urbance is not present at, and does not supervise, monitor, or oversee, any service appointment. Urbance has no ability to intervene in the conduct of a service appointment in real time and is not responsible for any incident, injury, or damage that occurs during or arising from a service appointment.
- 4.5Each user acknowledges that they have made an informed and voluntary decision to use the Platform and to engage in in-home service transactions, with full awareness of the risks described in this Section and any other risks that a reasonable person in their circumstances would contemplate.
5
Limitation of Liability
- 5.1Aggregate Liability Cap. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, URBANCE'S TOTAL AGGREGATE LIABILITY TO ANY USER FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF THE PLATFORM OR ANY SERVICES ARRANGED THROUGH IT SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL PLATFORM FEES PAID BY OR ON BEHALF OF THE CLAIMING USER TO URBANCE IN THE THREE (3) CALENDAR MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100.00).
- 5.2Exclusion of Consequential Damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL URBANCE, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY:
- Indirect, incidental, special, punitive, or consequential damages of any kind;
- Lost profits, revenue, or business opportunities, whether or not such losses were foreseeable;
- Loss of data, loss of goodwill, or business interruption;
- Cost of substitute goods or services obtained in replacement of Platform services;
- Damages arising from reliance on any information on the Platform or provided by any Provider;
- Damages arising from any service performed or not performed by any Provider, regardless of how the claim is characterized.
- 5.3Basis of the Bargain. The limitations of liability set forth in this Section reflect a reasonable allocation of risk between Urbance and its users and are a fundamental basis of the bargain between the parties. Urbance would not be able to provide the Platform on commercially reasonable terms without these limitations.
- 5.4Multiple Claims. The existence of one or more claims against Urbance will not increase the above liability cap. Where multiple users assert claims arising from the same event or series of events, the total liability of Urbance to all such claimants in aggregate shall not exceed the liability cap applicable to each individual claimant.
- 5.5Statute of Limitations. Any claim or cause of action arising out of or relating to the use of the Platform or these terms must be brought within one (1) year from the date on which the event giving rise to the claim first occurred, or the claim shall be permanently barred, to the fullest extent permitted by applicable law.
- 5.6Jurisdictional Limitation. Some provinces and jurisdictions do not allow the exclusion or limitation of certain categories of damages. In such jurisdictions, Urbance's liability shall be limited to the maximum extent permitted by applicable law in that jurisdiction.
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Liability Cap — Critical Notice
Urbance's maximum liability to any user is capped at the greater of total platform fees paid in the prior 3 months or CAD $100. Urbance is not liable for indirect, consequential, or punitive damages under any circumstances.
6
Third-Party Conduct
- 6.1No Liability for Provider Conduct. Urbance is not responsible for, and expressly disclaims all liability arising from, any act, omission, negligence, misconduct, breach of contract, fraud, misrepresentation, criminal conduct, or tortious act of any Provider, whether occurring before, during, or after the delivery of services arranged through the Platform.
- 6.2No Liability for Customer Conduct. Urbance is not responsible for, and expressly disclaims all liability arising from, any act or omission of any Customer, including without limitation: failure to provide accurate service details, failure to provide safe access to property, non-payment, abusive conduct toward Providers, or any false or misleading information submitted through the Platform.
- 6.3Disputes Between Users. Disputes arising from a booking — including disputes about service quality, workmanship, property damage, payment, or conduct — are primarily matters between the Customer and the Provider. While Urbance may, in its sole discretion, attempt to facilitate the resolution of disputes, Urbance has no obligation to do so and is not responsible for the outcome of any such dispute.
- 6.4Third-Party Links & Integrations. The Platform may contain links to, or integrations with, third-party websites, applications, or services. Urbance has no control over such third-party resources and is not responsible for their content, accuracy, availability, or privacy practices. The inclusion of any third-party link or integration does not constitute Urbance's endorsement of that third party.
- 6.5Third-Party Service Providers. Urbance relies on third-party technology providers (including Supabase, Stripe, and others) for core Platform functionality. Urbance is not responsible for outages, errors, data loss, security incidents, or other failures attributable to these third-party providers, and any claims related to such failures should be directed to the responsible third party.
- 6.6Each user releases Urbance from any claims, demands, or damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with any dispute or interaction with any other user of the Platform, any Provider, or any third-party service provider.
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Property Damage Disclaimer
- 7.1Provider Responsibility. Any damage to a Customer's property arising from the delivery of services is a matter between the Customer and the Provider. Providers are solely responsible for any property damage caused by their work, their tools, their employees or sub-contractors, or their presence on the Customer's property.
- 7.2Urbance's Limitation. Urbance is not an insurer and does not provide property damage insurance, a guarantee of workmanship, or any indemnification fund for property damage claims. Urbance is not a party to the service contract between a Customer and a Provider and assumes no liability for property damage arising from services arranged through the Platform.
- 7.3Provider Insurance Requirements. Providers are required, as a condition of using the Platform, to maintain appropriate general liability insurance coverage at all times. Urbance may request proof of insurance from any Provider at any time. However, Urbance does not verify the adequacy, currency, or scope of any Provider's insurance coverage on an ongoing basis and makes no warranty that a Provider's insurance will cover any particular claim.
- 7.4Pre-Existing Conditions. Urbance and Providers are not responsible for damage to property that is attributable to pre-existing conditions, latent defects, structural weaknesses, or issues that were not disclosed to the Provider prior to or at the commencement of the service appointment. Customers are responsible for disclosing known property conditions that may be relevant to the safe delivery of services.
- 7.5Reporting of Damage. Any property damage occurring during a service appointment should be reported to Urbance support within 24 hours of the service completion by contacting support@urbance.ca. Delay in reporting may prejudice any investigation or resolution process. Urbance's involvement in damage resolution is discretionary and does not constitute an assumption of liability.
- 7.6Customers are advised to ensure their property is adequately insured under their own homeowner's or renter's insurance policy prior to inviting a Provider to perform services. The existence of Platform-facilitated booking does not substitute for personal property insurance coverage.
8
Payment Processing Disclaimer
- 8.1Third-Party Payment Processor. All payment transactions on the Urbance Platform are processed exclusively by Stripe, Inc., a third-party payment processor. Urbance does not directly process, store, or handle payment card information, banking credentials, or sensitive financial data.
- 8.2No Storage of Card Data. Urbance does not collect, store, or transmit full credit card numbers, card verification values (CVV/CVC), bank account numbers, or other sensitive payment credentials. All such information is transmitted directly to Stripe's PCI-DSS compliant systems. Urbance retains only tokenized payment references and non-sensitive metadata such as card type, last four digits, and billing postal code.
- 8.3No Liability for Processor Failures. Urbance is not responsible for payment failures, transaction errors, declined authorizations, processing delays, duplicate charges, or other payment issues attributable to Stripe or any other payment processor or financial institution. Users experiencing payment issues should contact Stripe's support directly or their issuing bank.
- 8.4No Liability for Fraud via Processor. Urbance is not responsible for any fraudulent transactions, identity theft, or unauthorized use of payment information that occurs through Stripe's systems or through any action of a third party outside Urbance's control. Stripe's own fraud protection and dispute resolution policies govern such matters.
- 8.5Payout Disputes. Disputes related to Provider payouts, including timing of disbursements, payout amounts, or withheld funds, are subject to the payout terms set out in the Provider Agreement. Urbance's liability with respect to any payout dispute is limited to the amount of the disputed payout and is subject to the overall liability cap set out in Section 5.
- 8.6By using the Platform, users consent to Stripe's processing of their financial information in accordance with Stripe's Privacy Policy and Terms of Service, available at stripe.com/en-ca.
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Payment Security
Urbance does not store payment card numbers. All payment processing is handled by Stripe (PCI-DSS Level 1). Urbance is not liable for payment failures, processing errors, or security incidents attributable to Stripe or any financial institution.
9
Platform Availability Disclaimer
- 9.1No Uptime Guarantee. Urbance does not warrant or guarantee that the Platform will be available at any particular time, that it will operate without interruption or error, or that any particular feature or functionality will remain available or unchanged. The Platform is provided on a commercially reasonable basis only.
- 9.2Scheduled and Unscheduled Maintenance. The Platform may be temporarily unavailable due to scheduled maintenance, unscheduled outages, technical failures, infrastructure issues, or upgrades. Urbance will use reasonable efforts to provide advance notice of scheduled maintenance windows where practicable, but is not obligated to do so.
- 9.3No Liability for Unavailability. Urbance is not liable for any loss, inconvenience, or damage suffered by any user arising from the Platform's unavailability, whether due to maintenance, technical failures, cyberattacks, or any other cause. This includes, without limitation, any lost bookings, missed service appointments, lost revenue, or other consequential losses.
- 9.4Security Incidents. While Urbance employs reasonable security measures, the Platform may be subject to unauthorized access, hacking, data interception, or other security incidents that are outside Urbance's reasonable control. Urbance is not liable for damages arising from security incidents to the extent such incidents result from circumstances beyond Urbance's reasonable control or from the user's own failure to maintain account security.
- 9.5Right to Modify. Urbance reserves the right to modify, suspend, discontinue, or remove any feature, section, or aspect of the Platform at any time, with or without notice, and without liability to any user. This includes the right to terminate the Platform entirely should Urbance determine it appropriate in its sole business discretion.
- 9.6Accuracy of Platform Data. While Urbance endeavours to ensure the accuracy of information displayed on the Platform, including provider availability, service areas, and pricing data, Urbance does not warrant the accuracy or completeness of such information. Users should independently verify material information before relying on it.
10
Indemnification
- 10.1User Indemnification Obligation. To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Urbance Technologies Inc. and its respective directors, officers, employees, shareholders, agents, licensors, successors, assigns, and service providers (collectively, the "Urbance Parties") from and against any and all claims, actions, proceedings, demands, losses, liabilities, damages, judgments, penalties, fines, costs, and expenses (including reasonable legal fees and disbursements) ("Losses") arising out of or relating to:
- Your access to, use of, or inability to use the Platform, or any service arranged through the Platform;
- Any breach by you of these terms, the Privacy Policy, the Community Guidelines, or any other Urbance policy;
- Any content, information, or materials submitted, posted, or transmitted by you through the Platform;
- Any services you perform or receive, or any conduct you engage in, in connection with a booking arranged through the Platform;
- Any property damage, personal injury, or death caused by you, your employees, or your sub-contractors in connection with a Platform-facilitated booking;
- Your violation of any applicable law, regulation, professional standard, or third-party right;
- Any dispute between you and another user of the Platform or any third party;
- Any fraud, misrepresentation, or wilful misconduct by you in connection with the Platform.
- 10.2Defence of Claims. Urbance reserves the right to assume the exclusive defence and control of any matter subject to indemnification by you, at your expense. You agree to cooperate fully with Urbance in the assertion of any available defences and to not settle any indemnifiable claim without Urbance's prior written consent.
- 10.3Legal Fees. The indemnification obligation in this Section includes, without limitation, all reasonable legal fees, court costs, expert fees, investigation expenses, and other costs incurred by the Urbance Parties in connection with the indemnifiable claim, regardless of the outcome of the underlying matter.
- 10.4Survival. The indemnification obligations in this Section shall survive the termination or expiration of these terms and the closure of any user account for a period of seven (7) years, or such longer period as may be required by applicable law.
- 10.5This indemnification obligation is in addition to, and not in lieu of, any other remedies available to Urbance at law or in equity.
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Indemnification — Important
By using the Platform, you agree to defend and hold Urbance harmless from any claim or loss arising from your use of the Platform, your conduct, or your breach of these terms — including all legal fees and costs incurred by Urbance.
11
Force Majeure
- 11.1No Liability for Force Majeure Events. Urbance shall not be liable to any user for any delay, failure to perform, or non-performance of any obligation under these terms or in connection with the Platform to the extent that such delay or failure is caused by events, circumstances, or occurrences beyond Urbance's reasonable control ("Force Majeure Events").
- 11.2Force Majeure Events include, without limitation:
- Acts of God, including natural disasters, earthquakes, floods, storms, and severe weather events;
- Acts of government, government regulations, sanctions, trade restrictions, or export controls;
- War, armed conflict, civil disturbances, terrorism, riots, or national emergencies;
- Pandemics, epidemics, or public health emergencies declared by competent governmental authorities;
- Cyberattacks, distributed denial-of-service attacks, or other malicious digital activities beyond Urbance's reasonable control;
- Failures of third-party infrastructure, cloud services, telecommunications networks, or the internet;
- Industrial disputes, strikes, or labour actions at third-party service providers;
- Power outages or electrical grid failures.
- 11.3Notification and Mitigation. Where Urbance becomes aware of a Force Majeure Event affecting its ability to provide the Platform or fulfill obligations hereunder, Urbance will use commercially reasonable efforts to notify affected users and to minimize the impact of the event on Platform availability. Urbance will resume normal operations as promptly as reasonably practicable after the Force Majeure Event has abated.
- 11.4Force Majeure Events do not suspend the obligations of users to comply with these terms, including payment obligations for services already delivered, except to the extent that applicable law requires otherwise.
12
Background Screening Disclaimer
- 12.1Screening Does Not Guarantee Safety. While Urbance may facilitate or require background screening, identity verification, credential checks, or reference reviews for Providers, these measures do not and cannot guarantee the safety, suitability, or trustworthiness of any Provider. Background checks are limited in scope and may not capture all relevant history, including international records, recent offences, civil matters, or conduct not reflected in publicly available databases.
- 12.2Screening Conducted by Third Parties. Background screening is conducted by third-party providers, and Urbance relies on the accuracy and completeness of information provided by those screening services. Urbance does not independently verify or audit the methodologies, databases, or results produced by third-party screening providers and makes no warranty as to the accuracy or comprehensiveness of screening results.
- 12.3No Ongoing Monitoring. Background screening occurs at the time of Provider onboarding or at such intervals as Urbance may determine. Urbance does not conduct continuous or ongoing monitoring of Providers' criminal, financial, or professional standing following initial screening. A Provider's circumstances may change materially after screening without Urbance's knowledge.
- 12.4No Liability Arising from Screening. Urbance is not liable for any harm, loss, damage, or injury suffered by any user as a result of a Provider's conduct, including any such harm that might have been revealed or prevented by more comprehensive screening. The existence of a screening process does not create any duty of care or warranty on Urbance's part beyond reasonable efforts to implement commercially available screening tools.
- 12.5Users are strongly encouraged to exercise their own independent judgment when admitting any person to their home or property, regardless of the presence of any verification or screening indicator on the Platform.
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Screening Limitation
Background checks do not eliminate all risk. Urbance's screening measures are supplementary safeguards only. Urbance is not liable for harm arising from a Provider's conduct, even where screening was conducted. Exercise independent judgment when allowing any person into your home.
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User Content Disclaimer
- 13.1No Responsibility for User Content. The Platform may contain reviews, ratings, messages, photographs, service descriptions, profile information, and other content submitted by users ("User Content"). Urbance does not warrant, endorse, or assume liability for any User Content. User Content reflects the opinions and experiences of individual users and does not represent the views of Urbance.
- 13.2No Pre-Screening of Content. Urbance does not pre-screen all User Content before it appears on the Platform and is not responsible for User Content that may be inaccurate, misleading, defamatory, offensive, or otherwise objectionable. Urbance reserves the right — but not the obligation — to review, edit, or remove User Content that violates our Community Guidelines or applicable law.
- 13.3User Responsibility for Content. Each user is solely responsible for all User Content they submit through the Platform and for any consequences arising from that content. You represent and warrant that all User Content you submit is accurate, does not infringe any third-party right, and does not violate any applicable law or Urbance policy.
- 13.4Content License. By submitting User Content to the Platform, you grant Urbance a non-exclusive, worldwide, royalty-free, perpetual license to use, store, display, reproduce, and distribute that content in connection with operating and promoting the Platform. This license survives the termination of your account.
- 13.5Urbance is not liable for any reliance placed on User Content by any person, including any booking decision made based on a Provider's rating, reviews, profile description, or stated credentials.
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Governing Law & Jurisdiction
- 14.1Governing Law. This document and all disclaimers, limitations, and legal notices contained herein shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to any conflict-of-law principles that would direct the application of the law of any other jurisdiction.
- 14.2Exclusive Jurisdiction. Subject to the dispute resolution and arbitration provisions in Urbance's Terms of Service (available at /legal/terms.html), any dispute, claim, or proceeding arising out of or relating to these disclaimers or the use of the Platform that is not subject to arbitration shall be subject to the exclusive jurisdiction of the courts of the Province of British Columbia, Canada. Each user irrevocably submits to the personal jurisdiction of such courts.
- 14.3Consumer Protection Laws. Nothing in these disclaimers is intended to limit or exclude any rights you may have under applicable consumer protection legislation in the Province of British Columbia or under federal Canadian consumer protection law, to the extent that such rights cannot be lawfully waived or limited by contract.
- 14.4Language. The parties have agreed that this document and all related agreements, notices, and communications be written in English. Les parties ont convenu que ce document et tous les accords, avis et communications connexes soient rédigés en anglais.
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Severability
- 15.1If any provision, clause, or limitation contained in this document is held by a court or tribunal of competent jurisdiction to be invalid, unenforceable, void, or contrary to applicable law, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or, if modification is not possible, severed from this document entirely.
- 15.2The invalidity or unenforceability of any one provision shall not affect the validity, enforceability, or effect of any other provision of this document. The remaining provisions shall continue in full force and effect as if the invalid or unenforceable provision had never been included.
- 15.3Reformation. Where any limitation of liability or disclaimer provision is found to be partially unenforceable, a court is authorized to reform that provision to the maximum limitation permitted by applicable law, rather than voiding the provision entirely.
- 15.4The headings and section titles used in this document are for convenience of reference only and shall not affect the interpretation or enforceability of any provision.
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Modifications to This Document
- 16.1Urbance reserves the right to amend, modify, replace, or supplement this Liability and Disclaimers document at any time and at its sole discretion. Any changes will be effective immediately upon posting the revised document to the Platform, unless a later effective date is stated in the revision.
- 16.2Notice of Material Changes. Where Urbance makes material changes to the disclaimers or liability limitations in this document — including changes that broaden Urbance's limitations or impose new obligations on users — Urbance will provide notice of such changes through an in-platform notification, prominent homepage notice, or email to registered users.
- 16.3Continued Use = Acceptance. Your continued use of the Platform following the posting of any revision to this document constitutes your acceptance of and agreement to be bound by the revised terms. If you do not agree with any amendment to this document, you must cease using the Platform immediately and may request account deletion as described in the Privacy Policy.
- 16.4Urbance will maintain the "Last Updated" date at the top of this document to reflect the date of the most recent revision. Users may contact Urbance to request access to prior versions of this document.
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Contact Information
- 17.1If you have questions about the disclaimers and limitations set forth in this document, wish to report a claim or incident, or require clarification about Urbance's legal position, please contact us using the information below.
- 17.2For legal matters, disputes, or formal notices, please direct correspondence to Urbance's legal team. Informal communications through general support channels do not constitute formal legal notice.
- 17.3This Liability and Disclaimers document was last reviewed on February 25, 2026. By using the Urbance Platform, you acknowledge that you have read and agree to the disclaimers and limitations set forth herein.
- Legal Team — Urbance Technologies Inc.
- Email: legal@urbance.ca
- General Support
- Email: support@urbance.ca | Contact Form
- Registered Address
- Urbance Technologies Inc., British Columbia, Canada